Refund policy
Please read this before you order. By placing an order you agree to this policy.
1. Damaged, missing or wrong items
Check your order as soon as it arrives. If anything is damaged, missing or wrong, contact us through the contact form at dashducks.store/pages/info within 7 days of delivery. Your claim must include:
- your order number
- clear photos of the outer package, the calendar and the problem
- for a missing duck, a photo showing the empty door
Once we approve the claim, we will send a replacement for the affected item or refund that item, at our choice. We replace or refund only the affected item, not the whole order, unless the whole order is affected. Claims sent after 7 days, or without photos, may be declined.
2. Change-of-mind returns
We accept change-of-mind returns only when all of these are true:
- you ask us within 14 days of delivery, before sending anything
- the calendar is unopened, with no doors opened or pushed in, in its original packaging and condition
- you use the return instructions we send you
You pay return shipping, and we recommend a tracked service, since we can't refund a return we never receive. Returns sent without approval, sent to the wrong address, or not in their original condition will not be refunded. Original shipping charges are not refundable.
3. Final sale items
These can't be returned or refunded for change of mind:
- opened calendars (each door can only be opened once)
- Shipping Protection, once the order has shipped
- items marked final sale
Items on this list are still covered under section 1 if they arrive damaged, missing or wrong.
4. Refused, unclaimed or undeliverable packages
If a package comes back to us because it was refused, left unclaimed at the carrier, or sent to an incorrect or incomplete address entered at checkout, we will refund the item price minus our shipping costs. You can also pay for a reshipment instead.
5. Cancellations
You can cancel within 12 hours of placing your order, as long as it hasn't shipped. After that, the order is being prepared and sections 2 and 3 apply.
6. How refunds are paid
Approved refunds go to your original payment method within 5 business days of approval. Your bank may take a few extra days to post it. We can't refund to a different card or account.
7. Please contact us before disputing a charge
If there is a problem with your order, contact us first. We answer within 1 to 2 business days and fix most issues with a replacement or refund. If a payment dispute or chargeback is filed without contacting us, we will respond to your bank with your order details, tracking and delivery confirmation, our messages with you, and this policy. Customers with open or abusive disputes may be refused future orders.
8. Your rights
Nothing in this policy limits any rights you have under the consumer protection laws where you live.